Terms of service
Welcome to Zentrivoqelz (referred to as “we”, “us”, or “our service”)
1. Purpose of these Terms
These Terms of Service set out the conditions under which users may access and use the Zentrivoqelz online store and related services, including browsing, purchasing, payment processing, delivery, and customer support.
2. Agreement to use the service
By accessing or using this website, users confirm that they have read, understood, and agreed to these Terms. If a user does not agree, they must discontinue use of the service.
3. Acceptable use of the website
Users agree not to interfere with the functionality, security, or performance of the website. Any misuse, attempted unauthorized access, or harmful activity may result in restriction or termination of access.
4. Account responsibilities
When account registration is available, users are responsible for maintaining accurate information and safeguarding their login credentials. All activities conducted through the account are deemed the responsibility of the account holder.
5. Product information and updates
We aim to provide accurate descriptions, pricing, and availability information for all products. However, occasional errors, updates, or changes may occur.
We reserve the right to modify product information or correct inaccuracies before order confirmation.
6. Order placement and acceptance
An order submitted by a user represents an offer to purchase.
An order is only considered accepted after it has been confirmed and processed.
We reserve the right to refuse or cancel any order prior to shipment due to inventory issues, system errors, or other operational reasons.
7. Payment terms
All payments must be completed through the available checkout methods.
Payments are processed through secure third-party providers, and we do not store complete payment card details.
We may cancel transactions in cases of suspected fraud, pricing errors, or technical issues.
8. Shipping and fulfillment
Orders are processed after confirmation and prepared for shipment.
- Processing time: 2–4 business days
- Estimated delivery time: 5–9 business days
- Tracking: provided when available
Delivery times are estimates and may vary depending on carrier conditions, logistics capacity, and destination factors.
9. Order cancellation policy
Cancellation requests are only possible before the order enters fulfillment.
- Recommended request window: within 72 hours of purchase
- Review and processing time: 24–48 hours
- Once fulfillment or shipment has started, cancellation may no longer be available
In some cases, alternative solutions may be offered depending on order status.
10. Returns and exchanges
We accept return and exchange requests under eligible conditions.
- Return period: within 35 days after delivery
- Review time: typically 1–2 business days
- Items must be returned in acceptable condition for inspection and processing
Once approved, instructions for return handling will be provided.
11. Refund processing
Refunds are issued after approval of eligible returns or cancellations.
- Processing time: 2–3 business days
- Actual timing may vary depending on banks or payment providers
Refunds are generally returned to the original payment method.
12. Data protection and privacy
We collect and use personal information only for order fulfillment, customer service, and operational improvement.
Appropriate security measures are implemented to help protect user data from unauthorized access, alteration, or disclosure.
13. Intellectual property rights
All content on the website, including text, images, design, and layout, is protected and may not be copied, reproduced, or distributed without authorization.
14. Service availability disclaimer
We do not guarantee uninterrupted or error-free access to the website. Temporary interruptions may occur due to maintenance, updates, or external factors beyond our control.
15. Changes to these Terms
We reserve the right to update or modify these Terms at any time. Updates become effective once published on the website. Continued use of the service indicates acceptance of the revised Terms.
16. Governing law and dispute handling
These Terms are governed by applicable laws of the United States. In the event of a dispute, we encourage resolution through good-faith communication before pursuing formal legal remedies.
17. Contact information
For support or inquiries, please contact us:
Address: 45 Rolling Way, Smiths Grove KY 42171, United States
E-mail: assist@zentrivoqelz.com
Telephone：+1 (270) 749-2088
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)