Shipping Terms

Zentrivoqelz is committed to providing transparent and dependable delivery services. This Shipping Terms document outlines how orders are processed, shipped, and delivered to customers within the United States.

Shipping Availability

Products purchased through the Zentrivoqelz online store are currently available for shipping only to addresses within the United States.

At this time, we are unable to process orders requiring international delivery.

Delivery Charges

Shipping fees are calculated based on the total value of eligible items in the shopping cart.

  • Orders under $98.35: Shipping Charge $7.76
  • Orders of $98.35 or more: Free Shipping

Any applicable shipping fees will be clearly displayed at checkout before the order is submitted.

Processing Schedule

Once payment has been successfully approved, the order will enter our fulfillment queue.

Estimated processing time: 2–4 business days

Order processing may include:

  • Order validation
  • Payment confirmation
  • Inventory allocation
  • Product quality inspection
  • Packaging and shipment preparation

Orders placed on weekends or U.S. federal holidays will be processed on the next available business day.

Delivery Estimates

After shipment, most orders are delivered within 5–9 business days.

Delivery timeframes are estimates only and may vary depending on carrier operations, destination, weather conditions, or temporary service disruptions.

Delivery Partners

To ensure efficient delivery, shipments may be handled by national and regional carriers, including:

  • UPS
  • FedEx
  • DHL
  • USPS
  • Other qualified delivery providers

Carrier selection is determined based on logistics requirements and destination.

Shipment Notifications

Once an order has been dispatched, customers will receive a shipping confirmation email.

When available, tracking information will be included, allowing customers to monitor their shipment progress throughout transit.

Delivery Verification

Upon delivery, customers are advised to inspect packages for any visible damage and verify that all ordered items are included.

Any shipping-related concerns should be reported to our customer support team within a reasonable timeframe after delivery.

Undeliverable Packages

If a package cannot be delivered due to incorrect, incomplete, or outdated address information provided at checkout, additional shipping charges may apply for reshipment where legally permitted.

Customers are responsible for ensuring that all shipping details are accurate before completing their purchase.

Shipping Delays

While we make every effort to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including severe weather events, transportation disruptions, carrier delays, public emergencies, or other unforeseen circumstances.

Customer Assistance

For any questions regarding shipping, delivery status, or order fulfillment, please contact us:

Address: 45 Rolling Way, Smiths Grove KY 42171, United States
E-mail: assist@zentrivoqelz.com
Telephone: +1 (270) 749-2088
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)