Shipping policy

Zentrivoqelz values transparent and dependable delivery services. This Shipping Terms document explains how orders are processed, shipped, and delivered to customers within the United States.

Shipping Availability

Products purchased through the Zentrivoqelz online store are currently available for shipment only to addresses located within the United States.

We are unable to process orders requiring international delivery at this time.

Delivery Charges

Shipping fees are determined by the total value of eligible products in the shopping cart.

Orders under $98.35: Shipping Charge $7.76
Orders of $98.35 or more: Free Shipping

Any applicable shipping fees will be displayed during checkout before the order is submitted.

Processing Schedule

After payment has been successfully approved, the order enters our fulfillment queue.

Estimated processing time: 2–4 business days

Order processing may include:

Order validation
Payment confirmation
Inventory allocation
Product quality inspection
Packaging and shipment preparation

Orders received on weekends or U.S. federal holidays are processed on the next available business day.

Delivery Estimates

Following shipment, most orders are delivered within 5–9 business days.

Delivery timelines are estimates only and may vary depending on carrier operations, destination, weather conditions, or temporary service disruptions.

Delivery Partners

To facilitate efficient delivery, shipments may be handled by national and regional carriers, including:

UPS
FedEx
DHL
USPS
Other qualified delivery providers

Carrier selection is determined based on logistics requirements and destination.

Shipment Notifications

Customers will receive a shipment confirmation email once an order has been dispatched.

When available, tracking information will be provided, allowing customers to follow the progress of their shipment throughout transit.

Delivery Verification

Upon delivery, customers should inspect packages for visible damage and verify that all ordered items have been received.

Any shipping-related concerns should be reported to our customer support team within a reasonable period after delivery.

Undeliverable Packages

If a package cannot be delivered because of incorrect, incomplete, or outdated address information provided during checkout, additional shipping charges may apply for reshipment where permitted by law.

Customers are responsible for ensuring the accuracy of shipping information before completing their purchase.

Shipping Delays

While we strive to meet all estimated delivery dates, delays may occur due to circumstances beyond our control, including severe weather events, transportation interruptions, carrier delays, public emergencies, or other unforeseen situations.